Screenshot images do not come through to recipient

[jfreeman2nc]

I have had several people indicate that while they are able to paste in screen shots and images, sometimes the ticket comes in with the image already attached, when the ticket is replied to the recipient just receives a outline of the image with a red X in the corner. The only way to keep the images is the save them out and them upload or attach them to the ticket be the reply is sent out.

It seems like these images should be retained and not removed after being sent out of OTRS, is there any setting that will stop this from happening?

[jojo]

You can not copy and paste images into the OTRS Editor! You need to upload them via the built in function in the editor