Notify all users

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rich549
Znuny newbie
Posts: 3
Joined: 23 Sep 2011, 18:16
Znuny Version: 2.2.4
Real Name: Rich Aspley
Company: Hammonds Furniture Ltd

Notify all users

Post by rich549 »

In OTRS 3 is there a way to notify (by email) all OTRS users that a ticket has been closed? I've got it setup to notify the customer but I need to be able to tell all of the other helpdesk users too.
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AlexG
Znuny newbie
Posts: 48
Joined: 11 Mar 2011, 08:34
Znuny Version: 3.2.10

Re: Notify all users

Post by AlexG »

All OTRS Users or all Users with RW ?

You can create an event based mail with a specific receiver list for a queue with the closed-states
OTRS 3.2.10
ITSM 3.2.9
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