adding fields to new ticket

kobi · Post by **kobi** » 25 Oct 2011, 10:53

Hi,

I need to add the following when i open a new ticket:
site name (is the name of the site that request support)
system type (the system that we manufacture)
system component (the application that we developed)

Thanks.

AlexG · Post by **AlexG** » 25 Oct 2011, 13:54

"TicketFreeText"

http://forums.otrs.org/viewtopic.php?f= ... ext#p46732

http://doc.otrs.org/3.0/en/html/Ticket. ... etFreeText + the following

Post by **crythias** » 25 Oct 2011, 13:54

Learn from the docs about TicketFreeText and how to make them required.

Znuny Open Source Ticketsystem

adding fields to new ticket

adding fields to new ticket

Re: adding fields to new ticket

Re: adding fields to new ticket