AgentTicketFreeText action Error modifying ticket freetext

Moderator: crythias

Locked
StefanoBoccanera
Znuny newbie
Posts: 76
Joined: 23 Feb 2011, 15:43
Znuny Version: 3.1.5
Real Name: Stefano Boccanera
Company: I.Conseils (self-employee)
Location: Rome (Italy)

AgentTicketFreeText action Error modifying ticket freetext

Post by StefanoBoccanera »

Hi

I'm getting an error while I'm trying to modify some ticketfreetext from AgentTicketFreeText form (folowing from source page)
<form action="/otrs/index.pl" method="post" enctype="multipart/form-data" name="compose" id="Compose" class="Validate PreventMultipleSubmits"><input type="hidden" name="ChallengeToken" value="2bcecb71f203e8782668410bc7533860"/><input type="hidden" name="ChallengeToken" value="2bcecb71f203e8782668410bc7533860"/>
<input type="hidden" name="Action" value="AgentTicketFreeText"/>
<input type="hidden" name="Subaction" value="Store"/>
<input type="hidden" name="TicketID" value="48"/>
<input type="hidden" name="Expand" id="Expand" value=""/>
<input type="hidden" name="FormID" value="1321382453.7313245.81260394"/>
<input type="hidden" id="ImpactRC" name="ImpactRC" value="0"/>
<input type="hidden" id="PriorityRC" name="PriorityRC" value="0"/>
I changed some freetext, then after pressing the Accept button, the browser show a box requesting to download index.pl (see attach).

Also I cancel the popup or don't confirm the operation, the changes are applied (good for me) but the problem could be the agent in error.

Any suggestion about the cause ?

best regards

stefano
You do not have the required permissions to view the files attached to this post.
Stefano Boccanera

OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
Locked