Installing ITSM

[netjess]

Hello,
I am trying to install ITSM 3.
I have a fresh install of OTRS 3.0.11 on Ubuntu 10.4, on LiteSpeed Web Server.
I am able to log in with LDAP credentials, create tickets etc.
I was able to install the FAQ and SystemMonitoring packages without any errors (so far, I havn't tried configuring them yet).
When I navigate to http://otrs.domain.local/otrs/index.pl? ... ageManager ITSM is not in the list of available packages.
I downloaded ITSM-3.0.5.opm and if I try to install by using the browse and clicking "install package" button it kicks me back to index.pl and my server log records an error "[ipaddress:60669-3#OTRS] Premature end of response header".

Any ideas?

Thank you.

[Wolfgangf]

Typically you download the ITSM package
http://ftp.otrs.org/pub/otrs/itsm/bundl ... -3.0.5.opm
and then install it via the package management
just make sure, the max_allowed_packet in your mysql config is large enough;
i use max_allowed_packet = 5240M

so far so good - It seams you have done that

- are all your packet dependencies fullfilled? (./otrs.checkModules)
- what does your webserver log say?

[netjess]

the max packet setting was already at 16M, the suggested in instructions was 5m. the package size is 14 so I set it to 30 so it would allow double the package size.
That did not help.
I guess no one has an idea why it would kick me back to the index.pl?

[netjess]

Also the checkmodules returned good at install except SOAP::Lite. Maybe that is the issue?
I'll see if I can find a good install for another version on Ubuntu.

The message I get in the web server is what I posted at the begining of this thread.

Premature end of response header.

No information found in /var/log/messages or /var/log/syslog.

no useful info found in /var/log/mysql/error.log either.

user@server:/var/www/otrs/bin$ ./otrs.CheckModules.pl
o CGI............................ok (v3.50)
o Crypt::PasswdMD5...............ok (v1.3)
o CSS::Minifier..................ok (v0.01)
o Date::Format...................ok (v2.24)
o Date::Pcalc....................ok (v1.2)
o DBI............................ok (v1.611)
o DBD::mysql.....................ok (v4.016)
o Digest::MD5....................ok (v2.51)
o Digest::SHA::PurePerl..........ok (v5.48)
o Encode::HanExtra...............Not installed! (Optional - Required to handle mails with several Chinese character sets.)
o GD.............................ok (v2.39)
o GD::Text....................ok (v0.86)
o GD::Graph...................ok (v1.44)
o GD::Graph::lines............ok (v1.15)
o GD::Text::Align.............ok (v1.18)
o IO::Scalar.....................ok (v2.110)
o IO::Wrap.......................ok (v2.110)
o JavaScript::Minifier...........ok (v1.05)
o JSON...........................ok (v2.50)
o JSON::PP....................ok (v2.27103)
o JSON::XS....................ok (v2.29)
o LWP::UserAgent.................ok (v5.835)
o Mail::Internet.................ok (v2.07)
o Mail::POP3Client...............ok (v2.18 )
o IO::Socket::SSL.............ok (v1.33)
o MIME::Base64...................ok (v3.08)
o MIME::Tools....................ok (v5.428)
o ModPerl::Util..................Not installed! (Optional - Improves Performance on Apache webservers dramatically.)
o Apache::DBI.................ok (v1.09)
o Apache2::Reload.............Not installed! (Optional - Should be installed on mod_perl based installations to automatically reload changed Perl files and configuration data.)
o Net::DNS.......................ok (v0.66)
o Net::POP3......................ok (v2.29)
o Net::IMAP::Simple..............ok (v1.2017)
o Net::IMAP::Simple::SSL......ok (v1.3)
o Net::SMTP......................ok (v2.31)
o Authen::SASL................ok (v2.15)
o Net::SMTP::SSL..............ok (v1.01)
o Net::SMTP::TLS::ButMaintainedok (v0.17)
o Net::LDAP......................ok (v0.4001)
o PDF::API2......................ok (v0.73)
o Compress::Zlib..............ok (v2.02)
o SOAP::Lite.....................failed!!! Version 0.712 not supported! This version is broken and not useable! Please use another version.
o Text::CSV......................ok (v1.21)
o Text::CSV_PP................ok (v1.29)
o Text::CSV_XS................ok (v0.73)
o XML::Parser....................ok (v2.36)

[netjess]

Going to try this patch for SOAP::Lite

http://blog.otrs.org/2011/10/15/fixing- ... -for-otrs/

[netjess]

When I try to download the packages from http://users.otrs.com/~mb/ They are just xml.

Not sure how to edit it when they have entries like "<BuildHost>yourhost.example.com</BuildHost>"

[netjess]

Ok, so I downloaded the SOAP-Lite-0.714.opm package and it installed (it downloaded to my machine as a xml document and I had to rename the extension from xml to opm).
Now my CheckModules returns the following (shows good SOAP::Lite)

user@server:/var/www/otrs/bin$ ./otrs.CheckModules.pl
o CGI............................ok (v3.50)
o Crypt::PasswdMD5...............ok (v1.3)
o CSS::Minifier..................ok (v0.01)
o Date::Format...................ok (v2.24)
o Date::Pcalc....................ok (v1.2)
o DBI............................ok (v1.611)
o DBD::mysql.....................ok (v4.016)
o Digest::MD5....................ok (v2.51)
o Digest::SHA::PurePerl..........ok (v5.48)
o Encode::HanExtra...............Not installed! (Optional - Required to handle mails with several Chinese character sets.)
o GD.............................ok (v2.39)
o GD::Text....................ok (v0.86)
o GD::Graph...................ok (v1.44)
o GD::Graph::lines............ok (v1.15)
o GD::Text::Align.............ok (v1.18)
o IO::Scalar.....................ok (v2.110)
o IO::Wrap.......................ok (v2.110)
o JavaScript::Minifier...........ok (v1.05)
o JSON...........................ok (v2.50)
o JSON::PP....................ok (v2.27103)
o JSON::XS....................ok (v2.29)
o LWP::UserAgent.................ok (v5.835)
o Mail::Internet.................ok (v2.07)
o Mail::POP3Client...............ok (v2.18 )
o IO::Socket::SSL.............ok (v1.33)
o MIME::Base64...................ok (v3.08)
o MIME::Tools....................ok (v5.428)
o ModPerl::Util..................Not installed! (Optional - Improves Performance on Apache webservers dramatically.)
o Apache::DBI.................ok (v1.09)
o Apache2::Reload.............Not installed! (Optional - Should be installed on mod_perl based installations to automatically reload changed Perl files and configuration data.)
o Net::DNS.......................ok (v0.66)
o Net::POP3......................ok (v2.29)
o Net::IMAP::Simple..............ok (v1.2017)
o Net::IMAP::Simple::SSL......ok (v1.3)
o Net::SMTP......................ok (v2.31)
o Authen::SASL................ok (v2.15)
o Net::SMTP::SSL..............ok (v1.01)
o Net::SMTP::TLS::ButMaintainedok (v0.17)
o Net::LDAP......................ok (v0.4001)
o PDF::API2......................ok (v0.73)
o Compress::Zlib..............ok (v2.02)
o SOAP::Lite.....................ok (v0.714)
o Text::CSV......................ok (v1.21)
o Text::CSV_PP................ok (v1.29)
o Text::CSV_XS................ok (v0.73)
o XML::Parser....................ok (v2.36)

[netjess]

It still will not install the ITSM package.

[jojo]

check if the .opm files looks valid

[netjess]

I gave up on trying to fix this. I re-installed OTRS and ITSM on a different server with CentOS and Apache. I have it all working now.

Thanks.