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# ---------------------------------------------------- #
# LDAP Integration - Agentenauthentifizierung
# ---------------------------------------------------- #
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = '192.168.2.191';
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=yourdomain,dc=de';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'CN=OTRSSearch,CN=Users,DC=yourdomain,DC=de';
$Self->{'AuthModule::LDAP::SearchUserPw'} = '!OTRSSearch!';
# UserSyncLDAPMap
# (map if agent should create/synced from LDAP to DB after login)
$Self->{UserSyncLDAPMap} = {
# DB -> LDAP
Firstname => 'givenName',
Lastname => 'sn',
Email => 'mail',
};
# UserSyncLDAPGroups
# (If "LDAP" was selected for AuthModule, you can specify
# initial user groups for first login.)
$Self->{UserSyncLDAPGroups} = [
'users',
];
# UserTable
$Self->{DatabaseUserTable} = 'system_user';
$Self->{DatabaseUserTableUserID} = 'id';
$Self->{DatabaseUserTableUserPW} = 'pw';
$Self->{DatabaseUserTableUser} = 'login';
# ---------------------------------------------------- #
# Customer Authentifizirung via LDAP #
# ---------------------------------------------------- #
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = '192.168.2.191';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=yourdomain,dc=de';
$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=OTRSSearch,CN=Users,DC=yourdomain,DC=de';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '!OTRSSearch!';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';
#$Self->{'Customer::AuthModule::LDAP::GroupDN'} = '';
# ---------------------------------------------------- #
# customer Auth #
# ---------------------------------------------------- #
# CustomerUser
# (customer user ldap backend and settings)
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
# ldap host
Host => '192.168.2.191',
# ldap base dn
BaseDN => 'dc=yourdomain, dc=de',
# search scope (one|sub)
SSCOPE => 'sub',
UserDN => 'OTRSSearch@yourdomain.de',
UserPw => '!OTRSSearch!',
AlwaysFilter => '',
SourceCharset => 'utf-8',
DestCharset => 'iso-8859-1',
},
# customer uniq id
CustomerKey => 'sAMAccountName',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
#[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'sAMAccountName', 'mail', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
#[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
#[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
# ---------------------------------------------------- #
# database settings #
# ---------------------------------------------------- #
# DatabaseHost
# (The database host.)
$Self->{'DatabaseHost'} = 'localhost';
# Database
# (The database name.)
$Self->{'Database'} = 'otrs';
# DatabaseUser
# (The database user.)
$Self->{'DatabaseUser'} = 'otrs';
# DatabasePw
# (The password of database user. You also can use bin/CryptPassword.pl
# for crypted passwords.)
$Self->{'DatabasePw'} = 'hot';
# DatabaseDSN
# (The database DSN for MySQL ==> more: "man DBD::mysql")
$Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";
# (The database DSN for PostgrSQL ==> more: "man DBD::Pg")
# if you want to use a local socket connection
# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
# if you want to use a tcpip connection
# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";
# ---------------------------------------------------- #
# fs root directory
# ---------------------------------------------------- #
$Self->{Home} = 'C:/OTRS/otrs';
# **************************************************** #
# insert your own config settings "here" #
# config settings taken from Kernel/Config/Defaults.pm #
# **************************************************** #
# $Self->{SessionUseCookie} = 0;
# $Self->{'CheckMXRecord'} = 1;
# **************************************************** #
# ---------------------------------------------------- #
# data inserted by installer #
# ---------------------------------------------------- #
# $DIBI$
$Self->{'SystemID'} = '1';
$Self->{'SecureMode'} = 1;
$Self->{'Organization'} = 'Firma';
$Self->{'LogModule'} = 'Kernel::System::Log::File';
$Self->{'LogModule::LogFile'} = 'C:/OTRS/otrs/var/log/otrs.log';
$Self->{'FQDN'} = 'hostname.yourdomain.de';
$Self->{'DefaultLanguage'} = 'de';
$Self->{'DefaultCharset'} = 'iso-8859-1';
$Self->{'AdminEmail'} = 'admin@yourdomain.de';
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# End of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
}
Frage:Muss bei den Agenten erst der User local angelegt werden oder was ist bei den Agenten anders?