.msg file (from Outlook) not correctly handled

[pmartignier]

Hi there,

I receive email (so tickets) with .msg as attachment. These .msg files are transformed into two files (one text (unformatted) and one html (formatted)).
Extensions are hidden so that when the agent wants to open he has to choose an app to open this "strange" file and is a bit lost.

Any idea

[LightBulb]

We have the same issue. Does anyone know how to retain the original .msg Outlook message file?

Thanks in advance,

Maurice

[jojo]

Outlook should not send .msg files to non Outllok email adresses, so the Exchange or Outlook Setups seems to be a little strange