User reply notification

[kajeflento]

Hello dears,
I am using OTRS as Help Desk System, and i would like to ask u, how can i get specific notification when a customer reply to my response, me as an agent!
For example, a customer sends a message, then i reply as an agent, so when a customer reply also i'm not getting any notification, so i would like to know if there is a way to get those notifications!
Any help is appreciated.

kind regard!

[jojo]

Each agent needs to set this via his preferences (Follow Up Notification)

[kajeflento]

Each agent needs to set this via his preferences (Follow Up Notification)

for me ir is done, and i'm not notified is there anything else has to be done?

thx
Kind regard,

[jojo]

have a look at the logfile

[kajeflento]

have a look at the logfile

Then after, what can i do there!
thx,

[jojo]

there will be most likely an error

[kajeflento]

there will be most likely an error

Ok thx Jojo, i've found!
but what about the customer? can he/she know that his/her ticket has been answered?
and other thing how can i change the time name, here within OTRS it is written age to mean the time, and every one is asking me to change from Age to time? is it feasible?

I don't know how to thank u for ur support, but let me just say thx for all!
kind regard

[jojo]

You'll answer the customer via the reply function. Than he will receive an email