ticket not immediately disappearing from the queue on close

ipguy · Post by **ipguy** » 04 Jan 2012, 07:01

hi all

is there any way to force tickets to close immediately after specifying that the ticket is closed ?
some of our agents are geting confused with the behaviour of a ticket not immediately disappearing from the queue when it's closed.
is there any solution to this problem ?

jojo · Post by **jojo** » 04 Jan 2012, 11:31

set caching times lower

ipguy · Post by **ipguy** » 04 Jan 2012, 12:20

elaborate please

jojo · Post by **jojo** » 04 Jan 2012, 17:05

set the caching times for the dashlets lower (via sysconfig)

ipguy · Post by **ipguy** » 05 Jan 2012, 01:21

jojo wrote:set the caching times for the dashlets lower (via sysconfig)

i've had a poke around but to be honest I'm not finding anything, can you be more specific. ?

jojo · Post by **jojo** » 05 Jan 2012, 10:10

Go to Sysconfig, edit the Cache Settings in Ticket->Frontend::Agent::Dashboard

Znuny Open Source Ticketsystem

ticket not immediately disappearing from the queue on close

ticket not immediately disappearing from the queue on close

Re: ticket not immediately disappearing from the queue on cl

Re: ticket not immediately disappearing from the queue on cl

Re: ticket not immediately disappearing from the queue on cl

Re: ticket not immediately disappearing from the queue on cl

Re: ticket not immediately disappearing from the queue on cl