POP error

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brightrif
Znuny newbie
Posts: 40
Joined: 03 Nov 2011, 11:41
Znuny Version: 3.0.10
Real Name: Bright
Company: Computer world

POP error

Post by brightrif »

Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu Jan 5 14:51:26 2012 Message: IMAP: Can't connect to mail1.khuh.org.bh Traceback (553): Module: Kernel::System::MailAccount::IMAP::_Fetch (v1.10) Line: 127 Module: Kernel::System::MailAccount::IMAP::Fetch (v1.10) Line: 79 Module: Kernel::System::MailAccount::MailAccountFetch (v1.16) Line: 386 Module: Kernel::Modules::AdminMailAccount::Run (v1.23) Line: 63 Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31


this is the error i got when i fetch the mails.
jojo
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Joined: 26 Jan 2007, 14:50
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Re: POP error

Post by jojo »

check your firewall and your mail server
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brightrif
Znuny newbie
Posts: 40
Joined: 03 Nov 2011, 11:41
Znuny Version: 3.0.10
Real Name: Bright
Company: Computer world

Re: POP error

Post by brightrif »

thanks
but i telnet my mail server it gives replay
jojo
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Posts: 15020
Joined: 26 Jan 2007, 14:50
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Re: POP error

Post by jojo »

which port?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
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brightrif
Znuny newbie
Posts: 40
Joined: 03 Nov 2011, 11:41
Znuny Version: 3.0.10
Real Name: Bright
Company: Computer world

Re: POP error

Post by brightrif »

both 25 and 143
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: POP error

Post by jojo »

how did you configure you imap connection? is it using SSL? (which would be 995)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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