OTRS DNS Error

[dhanasekar]

If a new ticket is created, an Error Message "DNS Problem - Please check System Log" is popped up.
I have checked my system log folder, and reentering the correct DNS, the same error pops up.
Help us to get the OTRS system (version 3.0.11) up and running.

[dhanasekar]

If a new ticket is created, an Error Message "DNS Problem - Please check System Log" is popped up.
I have checked my system log folder, and reentering the correct DNS, the same error pops up.
Help us to get the OTRS system (version 3.0.11) up and running.
My error screen shot

[jojo]

Please don't open more than one thread for one topic!

Your DNS Server is not working properly. OTRS will do a MX lookup here. So fix your DNS Server (suggested), use another one or switch off the MX check in OTRS via Sysconfig (not suggested)

[dhanasekar]

Hai

After changing the DNS & Nameserver the following error is displayed when an email ticket is raised
Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Sat Jan 7 11:24:50 2012 Message: Impossible to send message to: ithelpdesk@vaata.com . Traceback (2380): Module: Kernel::System::Ticket::Article::ArticleSend (v1.274.2.3) Line: 2046 Module: Kernel::Modules::AgentTicketEmail::Run (v1.165.2.5) Line: 956 Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 49 Module: (eval) (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

Help out is getting this resolved

Regards
Dhana

[dhanasekar]

Hai

After changing the DNS & Nameserver the following error is displayed when an email ticket is raised
Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Sat Jan 7 11:24:50 2012 Message: Impossible to send message to: ithelpdesk@vaata.com . Traceback (2380): Module: Kernel::System::Ticket::Article::ArticleSend (v1.274.2.3) Line: 2046 Module: Kernel::Modules::AgentTicketEmail::Run (v1.165.2.5) Line: 956 Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 49 Module: (eval) (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

Help out is getting this resolved

Regards
Dhana
dhanasekar
OTRS newbie

Posts: 4
Joined: 05 Jan 2012, 05:40
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Re: Email Ticket raising issue
by jojo » 09 Jan 2012, 09:02

check the logs of your mail server. This error is provided because OTRS can not send an email. This is most likely because of wrong setup, wrong setup of the mail server and sometimes because of network issues

Hi

Thanks for the response. i have doubt how to check the logs in mail server. we have use godaddy mail server. so please help me how to check which DNS server name in godaddy server. How setup the mail server in otrs configuration.

[jojo]

Please don't rise new topics for the same issues here!!

Check your DNS Settings on the OTRS server (it need to be able to check MX records) or disable DNS checks via sysconfig. If this is not helping, please ask the admin of the mailserver to look in the logfiles