Autoclose tickets pending state

[sdekroon]

Dear,

We have running OTRS on CentOS5.6 / 3.0.8

From the beginning autoclose tickets on pending state will not work. I have checked the following

- Cronjob - PendingJobs + Generic Agent, both running

- Default configuration of pending states is ok, when i search on internet they will point me to Generic Agent.

So i have setup generic agent, Ticket filter - Select - state pending auto close + and tickets pending time reached last hour.
New action - Closed successfull.
When i save it, i will see the affected tickets, but in this tickets there are also tickets with a valid pending time, so only the selection on pending auto close+ works. Is this known issue?

Second issue, when i check after a while if the task is running automaticly, the tickets are open, the log will not say task runned.
I have restart my cron, after configuration, also check crontab for otrs user and everythink seems ok.

Have anyone the same issue? Or tips?

Regards,

Sander

[crythias]

Check what the next state on pending autoclose is and if you've changed the label for "Closed Successful" appropriately change that in sysconfig.

[sdekroon]

If i check in Core::Ticket by Ticket::PendingAutoStateType and Ticket::StateAfterPending this looks as how we setup these fields, so no spaces or other characters extra.

I think that my cron is not working ok, also because my tickets will not unlock by them selves as set in the queue settings.

I have checked as otrs users my crontab, but the scripts are running.

Regards,

Sander