Customer Information from active direcroy not utf-8 ?

[spiderpig]

Hi,
i'm running otrs 3.011 with ldap connection to active directory, it works fine but when user in a.d. login and sends ticket then his user information (name, letters like Ó á) is messed up. Like somewhere on the way it dosent support utf-8.

any ideas ?


thanx.

[Wolfgangf]

set the from-charset and to-charset to "utf-8" and then it should work (at least it does for me)

Code: Select all

 
...
 Params => {
            ...
            DestCharset => 'utf-8',
            SourceCharset => 'utf-8',
...

for your LDAP settings, user sychronisation, ...

[spiderpig]

Thank you Wolfgang, works like a charm

[Wolfgangf]

no problem - my pleasure