reload PostMaster.pm aborted / IMAP type not installed

[HervE]

Hello,

Got the following error details when trying to fetch mail account:

Code: Select all

Backend ERROR: OTRS-CGI-9 Perl: 5.12.2 OS: MSWin32 Time: Wed Jan 18 16:51:20 2012

Message: [Wed Jan 18 16:51:20 2012] IMAP.pm: Attempt to reload Kernel/System/PostMaster.pm aborted.
[Wed Jan 18 16:51:20 2012] IMAP.pm: Compilation failed in require at C:/PROGRA~1/OTRS/OTRS//Kernel/System/MailAccount/IMAP.pm line 17.
[Wed Jan 18 16:51:20 2012] IMAP.pm: BEGIN failed--compilation aborted at C:/PROGRA~1/OTRS/OTRS//Kernel/System/MailAccount/IMAP.pm line 17.


Traceback (8068):
   Module: Kernel::System::MailAccount::MailAccountFetch (v1.16) Line: 380
   Module: Kernel::Modules::AdminMailAccount::Run (v1.23) Line: 63
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
   Module: (eval) (v1.89) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

Any idea about this?

Edit:
After more investigations: in SysConfig PostMaster Mail Accounts, I can see my mail account in the list (like it's always been), but Type is: "IMAP(not installed!)" instead of just "IMAP". And when I edit it the Type listbox is empty!
Cause or consequence?

Regards,
HervE

[crythias]

You should perl bin/otrs.CheckModules.pl and be sure IMAP has been installed.

[HervE]

It seems so:

Code: Select all

   o CGI............................ok (v3.50)
   o Crypt::PasswdMD5...............ok (v1.3)
   o CSS::Minifier..................ok (v0.01)
   o Date::Format...................ok (v2.24)
   o Date::Pcalc....................ok (v1.2)
   o DBI............................ok (v1.616)
   o DBD::mysql.....................ok (v4.017)
   o Digest::MD5....................ok (v2.51)
   o Digest::SHA::PurePerl..........ok (v5.48)
   o Encode::HanExtra...............ok (v0.23)
   o GD.............................ok (v2.45)
      o GD::Text....................ok (v0.86)
      o GD::Graph...................ok (v1.44)
      o GD::Graph::lines............ok (v1.15)
      o GD::Text::Align.............ok (v1.18)
   o IO::Scalar.....................ok (v2.110)
   o IO::Wrap.......................ok (v2.110)
   o JavaScript::Minifier...........ok (v1.05)
   o JSON...........................ok (v2.50)
      o JSON::PP....................ok (v2.27103)
      o JSON::XS....................ok (v2.3)
   o LWP::UserAgent.................ok (v5.835)
   o Mail::Internet.................ok (v2.07)
   o Mail::POP3Client...............ok (v2.18 )
      o IO::Socket::SSL.............ok (v1.37)
   o MIME::Base64...................ok (v3.13)
   o MIME::Tools....................ok (v5.428)
   o ModPerl::Util..................ok (v2.000004)
      o Apache::DBI.................ok (v1.09)
      o Apache2::Reload.............ok (v0.11)
   o Net::DNS.......................ok (v0.66)
   o Net::POP3......................ok (v2.29)
   o Net::IMAP::Simple..............ok (v1.2017)
      o Net::IMAP::Simple::SSL......ok (v1.3)
   o Net::SMTP......................ok (v2.31)
      o Authen::SASL................ok (v2.15)
      o Net::SMTP::SSL..............ok (v1.01)
      o Net::SMTP::TLS::ButMaintainedok (v0.13_01)
   o Net::LDAP......................ok (v0.4001)
   o PDF::API2......................ok (v0.73)
      o Compress::Zlib..............ok (v2.033)
   o SOAP::Lite.....................ok (v0.7131)
   o Text::CSV......................ok (v1.21)
      o Text::CSV_PP................ok (v1.29)
      o Text::CSV_XS................ok (v0.80)
   o XML::Parser....................ok (v2.40)

Regards,
HervE