I was wondering if the system can the reflect the closed calls of the AGENT who closed them when they go into closed calls selection?
I can do this Via the search option, however i was wondering if its possible to create a custom tab/Filter that could do it automatically?
Many Thanks
Custom Closed View Filter
Moderator: crythias
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SLESSARD
- Znuny advanced
- Posts: 119
- Joined: 12 Jan 2011, 22:35
- Znuny Version: 4.x.x.x.x
- Company: Self-Employed
Re: Custom Closed View Filter
Not sure that will answer your need but we had similar requirements and Yes search was option and we used Search Templates and Activated the Search-Template in the Navbar Frontend::NavBarModule###1-Ticket::TicketSearchProfile:
therefore we can execute predefine search quickly
therefore we can execute predefine search quickly
OTRS 4.0.11
Ubuntu 15.04
MySQL Database, PHP5, Apache (LAMP server bundle)
Ubuntu 15.04
MySQL Database, PHP5, Apache (LAMP server bundle)
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yuri0001
- Znuny superhero
- Posts: 630
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Custom Closed View Filter
See in StatusView - Closed Tickets, then sort them for Owner - there you can see all closed tickets
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
Re: Custom Closed View Filter
Hi Guys,
Ive managed to create Search filters for individuals completed requests on my account. Now what i am after is posting this filter for everyone to see. I.E a master filter.
Ive managed to create Search filters for individuals completed requests on my account. Now what i am after is posting this filter for everyone to see. I.E a master filter.