notification of new owner

[jd_munoz]

Hello
I have a question, I have set up notification of new tickets with the option "Event Notification", when you create a new ticket if there comes a mail to the owner, but when I go up to the ticket agent to another does not send a notice, I have created another notification with the option of event: ticket owner update, but when you create a new ticket by phone, two notifications are sent to the agent owner, the new ticket and the ticket escalated.
I know how to set up so that only notified when changes ownership the new owner gets only the mail stating that the ticket has been escalated
thanks

[jojo]

you don't need to setup these kind of notifications as they are built in already

[jd_munoz]

thanks for replying
how do I then have the system send a notification by mail when you scale the ticket and the new owner finds out