different form for ticket creation?

[TheDude]

Hi

We use some different types of tickets and some free fields to collect standart-information. For all types there are some fields, so the form is very confusing.

It is possible that at selection for one ticket type there will be shown an appropriate form?

[crythias]

http://forums.otrs.org/viewtopic.php?f=60&t=8032

[TheDude]

I saw that Topic but in my case I want a system where the fields willshown by the Ticket type. In the meantime i got the solution. Thx.

[TheDude]

New problem

Yesterday we made the update to 3.1.1. Sinde then my solution for the view of different text-fields for different Ticket-Types dont' work anymore.

Error when a customer create a new ticket:

Objekt erforderlich
{anonymous}(TypeError: Oblekt erforderlich)
printStackTrace(#Object)
{anonymous}(#function)
{anonymous}()
{anonymous}([object Event])

My code in the CustomerTicketMessage.dtl

switch ($('#TypeID').val() ) {
case "1"
document.getElementById('TicketFreeText1').style.display = 'block';
document.getElementById('LabelTicketFreeText1').style.display = 'block';
break;

default-Einstellung:

default:
document.getElementById('TicketFreeText1').style.display = 'none';
document.getElementById('LabelTicketFreeText1').style.display = 'none';

Is it possible that the variable "TicketFreeText" is not right anymore?

[TheDude]

got it.

Variable had changed. "TicketFreeText" => "DynamicField_TicketFreeText"