statistics mail

Moderator: crythias

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Ann
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Posts: 27
Joined: 27 Jan 2012, 07:56
Znuny Version: 3.0.9
Real Name: Ann
Company: SGSSoft

statistics mail

Post by Ann »

Hi,

Is it possible that we can generate some daywise automatic reports say closed and open ticket and mail it automatically on some configured id.

Thanks.
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crythias
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Re: statistics mail

Post by crythias »

yes. you can cron that stat report from command line.
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Ann
Znuny newbie
Posts: 27
Joined: 27 Jan 2012, 07:56
Znuny Version: 3.0.9
Real Name: Ann
Company: SGSSoft

Re: statistics mail

Post by Ann »

crythias,

Thanks for your reply......
But i don't know how to do that in command line....could you please explain the steps needed......

Thanks
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troffasky
Znuny newbie
Posts: 53
Joined: 04 Apr 2011, 15:38
Znuny Version: 3.2.8
Real Name: Alex Dekker

Re: statistics mail

Post by troffasky »

Here's what I have in my crontab:

Code: Select all

55 8 * * mon,tue,wed,thu,fri /opt/otrs/bin/otrs.GenerateStats.pl -n 10014 -r support@myorg -s helpdesk@myorg -f Print -m "Report attached as PDF" > /dev/null 2>&1
OTRS 3.2.8 on Ubuntu 12.04.2 LTS
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