change in the status option

[jd_munoz]

Hi all I have
a question

I made ​​the change of letters at the option of state, eg: new to new, open to open, etc.

I have seen that in the manual indicate that when making a change of words or another state agerga more, you have to make some changes or add the file config.pm and the database if it is a new state.

but not how to make the change in config.pm to indicate that I changed the words he was in English to Spanish for the system to recognize them, as indicated in the manual, I think that's my problem that when you create a new ticket does not show a message in the box so incoming event warning.

if someone can tell me what kind of adjustment made ​​in the config.pm or procedures followed to make everything work well, because the manual does not specify how such adjustments should be made

I hope you can help me

[micshi]

The new created or renamed ticket state should keep in English. Then you should add translated items for those states in xx_Custom.pm file, its not relevant with Config.pm.

Thanks,

micshi