disable Close button

[value is NULL]

Hi

I've running OTRS 3.0.10 on Windows Server with ITSM
I have seen that I can disable the Close button if the Ticket is in a RAW Queue or something like that.

Is it possible to disable the close button if there is no Asset assigned to the ticket?

Thank you very much

regards
Steffen

[micshi]

Hi,

Can you explain me how assign an asset to a ticket, via a freetext or a linked configuration item?

Thanks,

micshi

[value is NULL]

a linked configuration Item, like Computer ...

[micshi]

The match properties of ACL does not support "Link" attribute.

So I don't think you can disable ticket close button when ticket is not linked to a CI.

Thanks,

micshi