Config.pm

[kevin_mclaughlin69]

I know this has probably been asked many times... and I have searched for the answer but maybe a little new to OTRS to understand how to modify things for what I want.

I need to add three fields to the customer information and remove one field without breaking things.

I would like to remove FAX and add in three new fields being MAC Address, IP address, SSID

I know I need to add three new items in Table customer_user in database otrs2, thats not the problem, where I am falling down is what do I need to add to config.pm????

Thanks for the help

Running OTRS 2.4.9
DB is MYSQL
OS is Debian Squeeze

[Wolfgangf]

start here: http://doc.otrs.org/3.0/en/html/externa ... tomer-data
go on with this: http://doc.otrs.org/3.0/en/html/custome ... ckend.html
and specially have a look at

Code: Select all

 Map => [

        # note: Login, Email and CustomerID needed!
        # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target
        [ 'UserTitle',      'Title',      'title',       1, 0, 'var', '', 0 ],
        [ 'UserFirstname',  'Firstname',  'first_name',  1, 1, 'var', '', 0 ],
        [ 'UserLastname',   'Lastname',   'last_name',   1, 1, 'var', '', 0 ],
        [ 'UserLogin',      'Username',   'login',       1, 1, 'var', '', 0 ],
        [ 'UserPassword',   'Password',   'pw',          0, 0, 'var', '', 0 ],
        [ 'UserEmail',      'Email',      'email',       1, 1, 'var', '', 0 ],
        [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0 ],
        [ 'UserPhone',      'Phone',      'phone',       1, 0, 'var', '', 0 ],
        [ 'UserFax',        'Fax',        'fax',         1, 0, 'var', '', 0 ],
        [ 'UserMobile',     'Mobile',     'mobile',      1, 0, 'var', '', 0 ],
        [ 'UserRoom',       'Room',       'room',        1, 0, 'var', '', 0 ],
        [ 'UserStreet',     'Street',     'street',      1, 0, 'var', '', 0 ],
        [ 'UserZip',        'Zip',        'zip',         1, 0, 'var', '', 0 ],
        [ 'UserCity',       'City',       'city',        1, 0, 'var', '', 0 ],
        [ 'UserCountry',    'Country',    'country',     1, 0, 'var', '', 0 ],
        [ 'UserComment',    'Comment',    'comments',    1, 0, 'var', '', 0 ],
        [ 'ValidID',        'Valid',      'valid_id',    0, 1, 'int', '', 0 ],
    ],
    # default selections
    Selections => {
        UserTitle => {
            'Mr.' => 'Mr.',
            'Mrs.' => 'Mrs.',
        },
    },

[kevin_mclaughlin69]

I tried adding this and get errors

Error: Access denied for user 'otrs'@'localhost' (using password: NO)

Comment: Please contact your admin
Bug Report:

Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Feb 15 13:13:09 2012 Message: Access denied for user 'otrs'@'localhost' (using password: NO) Traceback (26029): Module: Kernel::System::DB::new (v1.105.2.3) Line: 188 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 143 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

[kevin_mclaughlin69]

actually may have been editing wrong config.pm

it is the one in

usr/share/otrs/Kernel/system

that I need to edit is that correct?

[Wolfgangf]

the one to change is /opt/otrs/Kernel/Config.pm - nothing else!