SMTP setup error

[brightrif]

when i configure SMTP setup in OTRS
it gives one error

XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Wed Jan 18 11:17:57 2012 error OTRS-CGI-10 C-Parser:

but using smtp client i can communicate with the mail server.

[jojo]

this error is not from the smtp setup. so please show more details what is going wrong

[brightrif]

1)Do not send mail option- its working without any problem no error log etc.
2)SMTP - after apply this refer this post

http://forums.otrs.org/viewtopic.php?f=81&t=13471

but it don't send mail.

but with smtp client for Linux, i can send mail(OS level, RHEL 6.1)

[brightrif]

when i try to send admin notification i got the following error.

No SASL mechanism found
at /opt/otrs/kernel/cpan-lib/authan/SASL.pm
at /usr/share/perl5/Net/SMTP.pm

for help, please send mail to the webmaster(root@localhost),givining this error message and the time and date of the error

[jojo]

your mail server is using other methods of authentification as OTRS can do. Switch it to PLAIN on the mailserver

[brightrif]

Thanks,

please give more information about this. i need to explain exchange team

[jojo]

your Exchange team should know what a SASL PLAIN authentication is.

[brightrif]

thanks jojo,

after our team configured now i get another error

SMTP authentication failed: 5355.7.3 Authentication unsuccessful ! Enable Net::S[..]

[jojo]

I would assume wrong username and password.

[brightrif]

No i checked with web mail it's OK.

any way to directly set username password on config file.

[jojo]

you need to set it in sysonfig. Core::Sendmail

[brightrif]

thanks

i am talking about system command prompt. /opt/otrs/Kernel/email/smtp.pm can i change here and test.

[ham12ish]

As JoJo previously said, set username and password in sysonfig file