Hi Team,
With OTRS 2.4.9, when replying to a customer ticket, the previous email is included in the WYSIWYG editor, but when the email is sent, the customer does not see this, which leads to confusion.
Is there any way to fix this?
Thanks,
Nicholas.
Replying to ticket - No previous email
Moderator: crythias
-
nicholastrellian
- Znuny newbie
- Posts: 3
- Joined: 08 Mar 2012, 02:02
- Znuny Version: aaaaa
- Real Name: Nicholas Harper
- Company: Trellian PTY LTD
-
nicholastrellian
- Znuny newbie
- Posts: 3
- Joined: 08 Mar 2012, 02:02
- Znuny Version: aaaaa
- Real Name: Nicholas Harper
- Company: Trellian PTY LTD
Re: Replying to ticket - No previous email
Bump.
Still need help with this issue, how do I resolve the problem we are having?
Still need help with this issue, how do I resolve the problem we are having?
-
nicholastrellian
- Znuny newbie
- Posts: 3
- Joined: 08 Mar 2012, 02:02
- Znuny Version: aaaaa
- Real Name: Nicholas Harper
- Company: Trellian PTY LTD
Re: Replying to ticket - No previous email
Bump. Someone have any idea? We didn't have this problem before upgrading to 2.4.9 from 2.2.x
If necessary we are happy to have someone fix the bug for a monetary fee as this is getting urgent.
If necessary we are happy to have someone fix the bug for a monetary fee as this is getting urgent.