Hi
I recently added into CustomerITSMChangeOverview view. The new column contains the name/surname of the customer that created the RfC ticket, linked to a Change.
I modified following files:
CustomerITSMChangeSchedule.pm
CustomerITSMChangeOverview.dtl
All works fine, but now I'm trying to improve the customer's view enabling sorting on above column (I called it 'ChangeInitiators').
I realize I have to do some change to above files, but without success.
Would someone have some suggestion how to sort the new column ?
regards
How to sort new column into CustomerITSMChangeOverview
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- Znuny newbie
- Posts: 76
- Joined: 23 Feb 2011, 15:43
- Znuny Version: 3.1.5
- Real Name: Stefano Boccanera
- Company: I.Conseils (self-employee)
- Location: Rome (Italy)
How to sort new column into CustomerITSMChangeOverview
Stefano Boccanera
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
Re: How to sort new column into CustomerITSMChangeOverview
I am new to Perl programming, I am stuck with same problem need to sort the column. Please help!!!!
Re: How to sort new column into CustomerITSMChangeOverview
The code belonging to column header links is neither in AgentITSMConfigItem.pm nor in AgentITSMConfigItemSearch.pm not even in their related .dtl files, the .dtl file which is associated to AgentITSMConfigitem.pm and AgentITSMConfigItemSearch.pm is named as AgentITSMConfigItemOverviewSmall.dtl where you can make name column clickable
Finally It is working on one condition which is the search should be either made on name column I was unable to figure out where the query associated with sorting is...
Finally It is working on one condition which is the search should be either made on name column I was unable to figure out where the query associated with sorting is...