Event Notifications Don't Work After 3.1 Upgrade

[stizmatic]

Hello,

I just upgraded from version 3 to 3.1. Everything looks good except my event notifications. I looked through this thread (viewtopic.php?f=62&t=14356) and made the appropriate changes to the GenericAgent.pm and still no dice. I'm running CentOS 5.5. Any help would be greatly appreciated!

[stizmatic]

Okay, I did a bit more research. It turns out that SOME of my event notifications are working. It seems that notifications that are sent to the customer do not work. Notifications that go to an agent do work. I have a notification that when a ticket is closed, a specific manager gets that email, this works. I have a notification that when a ticket is closed, the customer gets an email, this doesnt work. I've tried creating new event notifications that replicate the ones not working and no success.

[artjoms15]

Hello!
I've just found this issue as well in OTRS 3.1.2 and as much as i can tell it is linked to new Multiple customer feature - there is no more single customerUserID in ticket, so event notificatior just become really confused to whom send the notifications.
Sadly, i cannot give you the solution for this issue (although digging through to find one)

[artjoms15]

The idea is that Kernel::System::Ticket::Event::NotificationEvent (Kernel/System/Ticket/Event/NotificationEvent.pm) is not rewritten and cannot retrieve new Customer list .. maybe someone can provide new 3.1 database scheme, so I can rewrite the module.

[artjoms15]

Well bug Nr 8325 is commited on bugtracker
http://bugs.otrs.org/show_bug.cgi?id=8325
but I will try to solve this issue on my own - challenge my PERL skills :D:D