number_of_ticket_SOS

[taji89]

Hello
I find the number of ticket long enough and I I want to know if it's possible to minimize this number
I also can not configure a SLA I ca found how it work in new phone ticket
plz help

mercii

[otrslanka]

# Ticket/Number/DateChecksum.pm - a date ticket number generator


# pad ticket number with leading '0' to length 5
while ( length($Count) < 0) {
$Count = '0' . $Count;
}


make it to 0, will reduce the number of 0's

[ferrosti]

Do NOT change the code, especially not this part of it.
Go to SysConfig, select 'Ticket', open Core::Ticket, parameter is 'Ticket::NumberGenerator::MinCounterSize'.