Hi,
I followed the instructions to create a new ticket state. It can be displayed by a query to the DB, but when I'm trying to add/modify a ticket state it's not dispalyed in the "* State type:" drop-down list.
Where do I have to configure to make it "visible"?
Thanks in advance.
Help on creating new ticket states
Moderator: crythias
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sebastianl
- Znuny newbie
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yuri0001
- Znuny superhero
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- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Help on creating new ticket states
Hi!
Where do you want to do it visible - what Action? Create new ticket? Add Note...?
Try to configure it in SysConfig in Ticket -> Frontend::Agent::Ticket::ViewPhoneNew for new Phone Ticket - Ticket::Frontend::AgentTicketPhone###StateType
The same way configure visibility of state types in other screens
Where do you want to do it visible - what Action? Create new ticket? Add Note...?
Try to configure it in SysConfig in Ticket -> Frontend::Agent::Ticket::ViewPhoneNew for new Phone Ticket - Ticket::Frontend::AgentTicketPhone###StateType
The same way configure visibility of state types in other screens
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)