Hello forum,
I wanted to add a ticket FreeText field to the Forward action.
So I did the same as I already did to the Compose (i.e. Reply) action:
I edited SysConfig Ticket -> Frontend::Agent::Ticket::ViewForward, then modified Ticket::Frontend::AgentTicketForward###TicketFreeText. For Key=1, I set Content=2 (enabled and required).
As a result...
When I forward a message, and leave the FreeText field empty ('-' value), I get a hint pop-up saying "This field is required". Which is good.
But... when I select a value from the FreeText listbox, then submit, I get an error pop-up window "One or more errors occurred!"
I checked and compared the source codes (.dtl and .pm) for Forward and Compose actions, but did not find what caused the issue.
Could you help please?
Regards,
HervE
Bug with FreeText on Forward
Moderator: crythias
Bug with FreeText on Forward
OTRS 3.3.8 - Windows 7 - IIS7 - SQL Server - Firefox 30