Error trying login as admin group member

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jacol
Znuny newbie
Posts: 4
Joined: 26 Mar 2012, 16:07
Znuny Version: 3.1.2
Real Name: Jacek

Error trying login as admin group member

Post by jacol »

Fresh install OTRS 3.1.2 on OracleLinux. I wasn't able to login as root@localhost (error below) so I configured OpenLDAP and AuthSyncMode as primary users source. New user can login, authenticated from LDAP. New account in OTRS DB created (id=2), and everyting is fine for user. I can create tickets, review tickets etc. but when i change user to admin role ( insert into group_user values ('2','2','rw','1',sysdate(),'1',sysdate(),'1'); ) and logout/login
I have the same error.

[Mon Mar 26 16:29:11 2012] -e: Use of uninitialized value in concatenation (.) or string at /opt/otrs//Kernel/System/Log.pm line 161.
ERROR: OTRS-CGI-13 Perl: 5.10.1 OS: linux Time: Mon Mar 26 16:29:11 2012

Message: C-Parser:
not well-formed (invalid token) at line 1, column 19, byte 19 at /usr/lib64/perl5/XML/Parser.pm line 187
!

Traceback (17659):
Module: Kernel::System::XML::XMLParse (v1.108) Line: 749
Module: Kernel::System::XML::XMLParse2XMLHash (v1.108) Line: 599
Module: Kernel::Output::HTML::DashboardProductNotify::Run (v1.11) Line: 86
Module: Kernel::Modules::AgentDashboard::_Element (v1.28) Line: 486
Module: Kernel::Modules::AgentDashboard::Run (v1.28) Line: 325
Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
Module: (eval) (v1.90) Line: 204
Module: ModPerl::RegistryCooker::run (v1.90) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

Debug: Config.pm ->Get('LogModule::SysLog::Charset') --> utf-8
Debug: Config.pm ->Get('LogModule::SysLog::LogSock') --> unix
[Mon Mar 26 16:29:11 2012] -e: Use of uninitialized value in concatenation (.) or string at /opt/otrs//Kernel/System/Log.pm line 161.
ERROR: OTRS-CGI-13 Perl: 5.10.1 OS: linux Time: Mon Mar 26 16:29:11 2012

Message: XML::Parser produced errors. I use XML::Parser::Lite as fallback!

Traceback (17659):
Module: Kernel::System::XML::XMLParse (v1.108) Line: 750
Module: Kernel::System::XML::XMLParse2XMLHash (v1.108) Line: 599
Module: Kernel::Output::HTML::DashboardProductNotify::Run (v1.11) Line: 86
Module: Kernel::Modules::AgentDashboard::_Element (v1.28) Line: 486
Module: Kernel::Modules::AgentDashboard::Run (v1.28) Line: 325
Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
Module: (eval) (v1.90) Line: 204
Module: ModPerl::RegistryCooker::run (v1.90) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

[Mon Mar 26 16:29:11 2012] [error] [Mon Mar 26 16:29:11 2012] Lite.pm: mismatched tag 'a'\n
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jacol
Znuny newbie
Posts: 4
Joined: 26 Mar 2012, 16:07
Znuny Version: 3.1.2
Real Name: Jacek

Re: Error trying login as admin group member

Post by jacol »

I can access Admin interface via index.pl?Action=Admin so my problem solved.
jacol
Znuny newbie
Posts: 4
Joined: 26 Mar 2012, 16:07
Znuny Version: 3.1.2
Real Name: Jacek

Re: Error trying login as admin group member

Post by jacol »

Unfortunately not everything is working. The same problem with index.pl?Action=AdminPackageManager
jacol
Znuny newbie
Posts: 4
Joined: 26 Mar 2012, 16:07
Znuny Version: 3.1.2
Real Name: Jacek

Re: Error trying login as admin group member

Post by jacol »

[SOLVED] OK After upgrading all perl modules.
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