Nagios Integration Question

[PeterAnthony]

I have gotten it all setup to open/close tickets.
However i want tickets to link with the CI's ....
i have
SystemMonitoring::SetIncidentState --> yes
SystemMonitoring::LinkTicketWithCI --> yes

However i get this when i get a new incident

Message: Could not find any CI with the name 'vpmwnyc01 '.

I have defined the CI Like

Name: vpmwnyc01
Deployment State: Production
Incident State: Incident
Vendor: VMWARE
Model: VMWARE
Description:
Type:
Owner:
Serial Number:
Operating System:
CPU:
Ram:
Hard Disk:
Capacity:
FQDN:
Network Adapter: VMWARE
IP over DHCP: No
IP Address: 192.x.x.x
Graphic Adapter:
Warranty Expiration Date: 08/03/2012

I'm sure i am Missing something easy ....
Thanks in advance!

[PeterAnthony]

Does it search a Different field?
I'm thoroughly confused... LOL

[nvusdan]

Did you manage to solve this as I'm having the same issue - I'm sure it must be something simple.....

[nvusdan]

OK was testing this further and it just started to work! Very odd, can only think that the config had not been properly updated before...