Hi,
I've just installed OTRS 3.1.3 and ITSM 3.1.2 from the RPM for CentOS 6.2 and have a small problem: I don't have any icons at the top of my page.
I noticed that as I was going through the 'first steps' section of the manual. I looked at the HTML that was served and I don't see any img elements and there are no errors in my httpd logs. Any ideas on why the icons wouldn't be displayed?
Thanks,
Ian
missing icons at top of page
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ipc
- Znuny newbie
- Posts: 2
- Joined: 18 Apr 2012, 14:45
- Znuny Version: OTRSv3.1
- Real Name: Ian P. Cooke
missing icons at top of page
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Re: missing icons at top of page
Hi,
I'd guess that this is because you haven't started working with tickets yet (eg the icons won't display unless the number of tickets you have watched, locked etc is greater than zero).
If the number is zero the icons simply do not display.
I'd guess that this is because you haven't started working with tickets yet (eg the icons won't display unless the number of tickets you have watched, locked etc is greater than zero).
If the number is zero the icons simply do not display.
Backend: OTRS 3.0.11 RedHat Enterprise Linux 6.2, Apache, MySQL with replication
Frontend: OTRS 3.0.11 RedHat Enterprise Linux 6.2 with SELinux, Apache SSL
Frontend: OTRS 3.0.11 RedHat Enterprise Linux 6.2 with SELinux, Apache SSL
-
ipc
- Znuny newbie
- Posts: 2
- Joined: 18 Apr 2012, 14:45
- Znuny Version: OTRSv3.1
- Real Name: Ian P. Cooke
Re: missing icons at top of page
Yes, I believe you're correct. I started adding test tickets and going through the motions of processing them and I did see the toolbar icon for 'number of locked tickets'.CSL wrote:I'd guess that this is because you haven't started working with tickets yet (eg the icons won't display unless the number of tickets you have watched, locked etc is greater than zero).
If the number is zero the icons simply do not display.
Thanks!