[SOLVED] Why responsible not displayed on report?

[danieldai]

in my organization, we are keen to see ticket closed % per responsible. when i create a new report with report type Ticketlist, i can't even select responsible and owner to be reported. all important fields can be selected, e.g. queue, created time, closed time, subject... it seems a little wired that i can't select these 2 very important fields.

any solution or workaround that i can refer to?

[danieldai]

really don't understand why no responsible and owner in report.

[LMelville]

Try this thread

viewtopic.php?f=53&t=13836&p=53754&hilit=owner+stats#p53754

It worked for me.

[danieldai]

Try this thread

viewtopic.php?f=53&t=13836&p=53754&hilit=owner+stats#p53754

It worked for me.

really appreciate. it works for me. viewtopic.php?f=53&t=13836&p=53754&hili ... ats#p53754