Searchable Dynamic Field

[CHFiredancer]

How do a I make a Dynamic Field searchable?

[jojo]

via Sysconfig Frontend::Agent::Ticket::ViewSearch

[CHFiredancer]

Thanks jojo,

I've been there and I do see where dynamic fields can be entered. I have a dynamic field as "Field1", will you provide some instructions to make Field1 searchable?

[jojo]

add a line in the Ticket::Frontend::AgentTicketSearch###DynamicField section. Put in the name of the field on the left column and a 1 on the right column

[CHFiredancer]

Key = Field1 and Content = 1?

I did this and the information in the dynamic field is still not searchable.

[CHFiredancer]

Has anyone been able to get a dynamic field searchable? If so will you please explain in detail how you did so? The information provided in this thread does not help.

[jojo]

Please explain your issue and show a screenshot of your sysconfig setting for search

[CHFiredancer]

Here's the Dynamic Field:

http://www.mediafire.com/i/?mm5crrk0dbt5u9v

Here's the Ticket::Frontend::AgentTicketSearch###DynamicField:

http://www.mediafire.com/i/?f27t6fy9gb62uyv

Thank you,

[jojo]

No Screenshots attached...

[CHFiredancer]

Yes they are

[jojo]

should work, please show search template

[CHFiredancer]

The search template doesn't have the Dynamic Field added to it. How do I add it to the search template?

[jojo]

post a screenshot. The config looks a correct.
so it could be a pebmac error

[CHFiredancer]

I assume this is the template you are looking for?

http://www.mediafire.com/i/?t6oofqd53ppb7km

[CHFiredancer]

They dynamic field isn't listed in the dropdown box for adding another attribute.

[jojo]

3.1.5 ?
deleted all caches?
restartet apache?

[CHFiredancer]

3.1.3

yes
yes

[CHFiredancer]

How do I make it searchable?

[jojo]

It should be searchable from the settings you posted. So it just could be just some usage error.

Please post a screenshot of your search template (with the whole list of attributes which can be added)

[CHFiredancer]

Here are the links to my screen shot of the Search Templates showing the full options for the Attributes Drop Down Scrollbar.

http://www.mediafire.com/i/?72e2jw21fzu99v6

http://www.mediafire.com/i/?p4e2n8j16jlym98

[CHFiredancer]

How do I make it searchable?

[jojo]

Hello Daniel,

as far as I can see you added a dynamic field for articles not for tickets.

At the moment only ticket dynamic fields can be added.

Please feel free to add a bug via bugs.otrs.org

[CHFiredancer]

Ok, that makes sense.

In the meantime I'll have agents add this information as a Note.

Thank you