SMTP problem

[yacine12]

Hi Guys ,
I have a problem with my SMTP protocole in OTRS, can you help me?
the problem it that's i can't send notification to user ,so i tried to modify my SMTP configuration with

SendmailModule :SMTP
SendmailModule::CMD : /usr/sbin/sendmail -i -f
SendmailModule::Host : myip
SendmailModule::Port :25

I'm contacting my reseau admin to allow me to send email by smtp... it's ok.
But the problem does't have a answer yet .
i can't understand this login and password :

sendmail.PNG

Regards,

[yacine12]

Someone can Help me please

[Wolfgangf]

this settings means: if you SMTP server allows sending mail only when authenticated with username/password: insert it into these fields

But honestly speaking I would start earlier: can your OTRS box send email at all? In my configuration, I'm relying on the boxes (os) ability to send mail

[yacine12]

I can't understand your question ,
I can't send notification to user ,it tells me that it can not connect to myip ,this is the error :

error.PNG

[Wolfgangf]

votre OTRS ne pas connecter á votre Exchange

you can check manually: from your OTRS server

Code: Select all

telnet exchange_server smtp

what do you get?

[yacine12]

i get this :

[jojo]

is exchange_server the name of your Exchange server? Is name resolution working? Check if the port 25 is open on Exchange Server. Check if there is any firewall which can block the connection from OTRS server to exchange.

If you don't know how to do this -> ask your IT admins

[yacine12]

i'm sending my ip the my IT admin,he tell me that it's ok,i can send by smtp ,
so i'm using my ip as the host ,but how i can use athantification and password ?

[crythias]

You might ask your IT admin to allow to send from OTRS IP address without password.

[yacine12]

it's ok now
thank you