Dynamic field doesn't appear in DB

[paddew]

Hallo everyone,

i run in a lot of trouble after upgrading from OTRS 3.0.10 to 3.1.4.

Previously we had free text fields defined. For example freekey2 (Error Cause) and freetext2 (dropdown menu with serveral error causes as value).
The automatic conversion to dynamic fields failed.
So i defined a new dynamic field for our purposes. The field appears when closing a ticket (configured at Frontend::Agent::Ticket::ViewClose).

Now my problem: the data of the dynamic field doesn't appear in the database record of a closed ticket. When i look into the DB with a MySQL browser i can't see any error cause. Previously we had the error cause under freekey2 and the corresponding value under freetext2.

Do i have to configure anything further to get the dynamic field key and value saved in the database record of closed tickets?


greeting

paddew

[jojo]

there is a special table for the fields, the are not stored in ticket table. Have a look at the database scheme

[paddew]

got it, thanks alot!