OTRS Negative Search Criteria

Moderator: crythias

Locked
kuerp01
Znuny newbie
Posts: 13
Joined: 04 May 2012, 21:24
Znuny Version: 3.1.10

OTRS Negative Search Criteria

Post by kuerp01 »

Hi Everybody,

I am looking for a way to search for tickets with negative search criteria.
For example: Search for all tickets where user john001 isn't responsible.

Is there any way to do this?

Best regards

Stephan
OTRS 3.1.10 using MySQL
CentOS release 6.2
LDAP Agent Authentication
Top
Wolfgangf
Znuny ninja
Posts: 1029
Joined: 13 Apr 2009, 12:26
Znuny Version: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: OTRS Negative Search Criteria

Post by Wolfgangf »

use the ! in the searchcriteria
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
Top
Locked

Return to “Help”