Error in OTRS-Web Installer

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Bhavaneet
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Joined: 02 May 2012, 12:38
Znuny Version: 2.2.3
Real Name: Bhavaneet Kadam
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Location: Pune, India
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Error in OTRS-Web Installer

Post by Bhavaneet »

Please check below error getting in OTRS Web Installer


Error: Can't connect to database, read comment!

Comment: Access denied for user 'root'@'localhost' (using password: YES)
Bug Report:
Traceback: ERROR: OTRS-Installer-10 Perl: 5.10.0 OS: MSWin32 Time: Thu May 10 18:21:51 2012

Message: Can't connect to database, read comment!

Traceback (1768):
Module: Kernel::Output::HTML::Layout::Error (v1.110) Line: 1289
Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.110) Line: 1268
Module: Kernel::Modules::Installer::Run (v1.57) Line: 221
Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_20_28x86_29_OTRS_OTRS_bin_cgi_2dbin_installer_2epl::GenericModules (unknown version) Line: 132
Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_20_28x86_29_OTRS_OTRS_bin_cgi_2dbin_installer_2epl::handler (unknown version) Line: 93
Module: (eval) (v1.28) Line: 204
Module: ModPerl::RegistryCooker::run (v1.28) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.28) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

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jojo
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Re: Error in OTRS-Web Installer

Post by jojo »

The username/password you provied for your database is not correct
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