Browser outdated - new OTRS 3.1.4 Installation

[Pascuin]

Hello everyone

I'm new to OTRS and i've only installed a Test System with the installer on Windows.

I need to install OTRS now with IIS and MSSQL. I've done the installation according this guide http://wiki.otterhub.org/index.php?titl ... _and_IIS_7
Everything worked as described but when I try to open my index.pl there is always the Error Message that my browser is outdated. I tried with Chrome, FF12 and IE9 only to figure out that the problem must be somewhere else. I looked over the permissions and they should be allright, no indications in the Error Logs of IIS.

Has anyone expirienced this problem aswell? I searched for it on google and couldn't find anything usefull.

I'm really despreate because I need the whole System for a Final Exam..

[Andydba]

It's possible you can experience this problem if you have your compatibility mode on. For example Internet Explorer v8 (maybe 9) can report itself as v7 if compatibility mode is on and the otrs browser check makes sure you're using IE 8 onwards. It might not be obvious you have this setting on, eg it could be a default setting for LAN.

[GordonHM]

I'm setting up a new 3.1.7 installation on IIS 7 with ActivePerl, And I am getting precisely this problem. When testing I used a 3.0 version using the windows installer-and apache,and everything worked Okay but in the production environment It had to go up on IIS so I've done it without an installer and I'm getting a message indicating my browser is too old. there's obviously a cpletely different explaination but I'm at a loss to work it out.

[GordonHM]

I have finally resolved the problem and found a solution,

1. The Following two Cofiguration options have to be copied from Defaults.pm and set in config.pm

Code: Select all

    
    # FQDN
    # (Full qualified domain name of your system.)
    $Self->{FQDN} = 'www.yourdomain.co.uk';
    
    # Frontend::WebPath
    # (URL base path of icons, CSS and Java Script.)
    $Self->{'Frontend::WebPath'} = '/otrs/otrs-web/';

.

2.I wasn't setting up OTRS on it's own website but in a subdirectry of a Website with a number of other applications in the directory structure. I was puzzled because Index.pl was rendering but not getting the CSS and img resources, and I assumed it was security on the folders, because it looked path related. it WAS path related, but the Webpath Variable needed to be amended to reflect that the /otrs-web/ Virtual Directory was not at the root level of the website.

so '/otrs/otrs-web/' instead of just '/otrs-web/'

Lesson learned.

Obvious once realised.

[Sayannara]

First of all thanks for this post and the answer.

I'm exactly in the same situation.

Srv2008 R2 - MSSQL - IIS 7 - ActivePerl - OTRS 3.x
My OTRS folder is on C:\OTRS.

I've also done the installation according the same link.

I can reach the url: http://feto1s020.fednet.local/otrs/index.pl/ but there's no image-css-javascript.

Can you share your config.pm ?
Here, some screenshot that may help you to see what's wrong with my config.





I need the whole System for my job

Thanks for any help!

[huschfor2]

ive got the same problem, could you solve that problem?

[wurzel]

Hi,

Config.pm is not the problem.

Follow the instructions on otterhub wiki for the IIS configuration. That works fine!

IE "old browser" -> disable compatibility mode

for all other problems:
- otrs.CheckModules and the output please here
- Permissions on the folder should bei IUSR = full

All these problems you describe, you can fix with searching the forum or
RTFM on otterhub wiki.

Or wait some days for the new windows installer.
or better, I know you wouldn't want to hear: use linux. (but this is only for good admins)

Flo