Customize the display of queues list for Customers

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Romaing
Znuny newbie
Posts: 60
Joined: 30 Mar 2012, 15:20
Znuny Version: 3.1.5

Customize the display of queues list for Customers

Post by Romaing »

Hi,

I'd like to customize the background or font color for certain queues (mostly the "root" queues).

because when you start to have a lot of queues, the tree list is far from obvious, the demarcation between queues, subqueues and sub-subqueues should be clearer imho. Any way to make this happen ?

Best regards,
Romain

[edit]: or maybe , any way to change the font color or size depending on a queue/subqueue/sub-subqueue ? :?
OTRS 3.1.5 on Ubuntu 12.04
Database: MySQL
Module: FAQ
Romaing
Znuny newbie
Posts: 60
Joined: 30 Mar 2012, 15:20
Znuny Version: 3.1.5

Re: Customize the display of queues list for Customers

Post by Romaing »

No idea on this subject ?

I've seen a few options here: http://wiki.otterhub.org/index.php?titl ... _Front_End

But nothing here suits my needs. Would there just be a way to like display only the root queues and once one of the root queues is selected by the customer, then its subqueues would appear (even if it means a page reload). To be clearer, the customer would first see:
A
B
C

The if he selects B-, he would immediately get:
A
B
--i
--ii
--iii
C

I dunno, just trying to find a solution...
OTRS 3.1.5 on Ubuntu 12.04
Database: MySQL
Module: FAQ
Romaing
Znuny newbie
Posts: 60
Joined: 30 Mar 2012, 15:20
Znuny Version: 3.1.5

Re: Customize the display of queues list for Customers

Post by Romaing »

UP

If anyone has something useful, you have 2 days before i'm finished with my OTRS work, hurry !! :lol:
OTRS 3.1.5 on Ubuntu 12.04
Database: MySQL
Module: FAQ
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