OTRS 3.1.4 Error ZZZAAuto.pm

[rschirin]

Can someone help me? it's the first time that I see that error. I installed otrs without web-installer, so I extracted tar.gz, imported tables and schema for mysql DB but at the first access with root@localhost I had that

Code: Select all

Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed May 16 19:30:05 2012 Message: Can't open file /home/nws/ticket-test/otrs/Kernel/Config/Files/ZZZAAuto.pm.18003! Traceback (18003): Module: Kernel::System::SysConfig::_FileWriteAtomic (v1.34) Line: 1850 Module: Kernel::System::SysConfig::WriteDefault (v1.34) Line: 194 Module: Kernel::Modules::AdminInit::Run (v1.17) Line: 50 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: index.pl (v1.90) Line: 46

[rschirin]

in effect in the folder /kernel/config/files/ there isn´t zzzauto and zzzaauto. how can I solve it?

since file ZZZAAuto.pm is created when I click for the first time on the LoginButton, is possible that my system cannot create that file?
in particular, is it possible that there is not enought rights to create that file?

[CSL]

Yep, permissions could be the problem - have you ran /otrs/bin/otrs.SetPermissions.pl ?

The INSTALL readme file contains the arguments that should be ran with this script for common Linux distros, I'm pretty sure Debian / Ubuntu is one of them.

[rschirin]

I confirm. it was a problem of permission. since otrs, during the first login as root, at the first create that file and then try to read into.