Admin Group INVALID

Moderator: crythias

Locked
thunter0028
Znuny newbie
Posts: 16
Joined: 14 Jul 2011, 18:35
Znuny Version: 3.0.9

Admin Group INVALID

Post by thunter0028 »

While doing some tweaking to our current OTRS version the admin group was accidentally set to INVALID and no users have admin access. Even the root account only has the Dashboard and Ticket tabs. I am running the windows version of OTRS version 3.1.4. How can this group be restored?
Top
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
Contact jojo

Re: Admin Group INVALID

Post by jojo »

do it on database level
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Top
crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:
Contact crythias

Re: Admin Group INVALID

Post by crythias »

Check this thread as well: viewtopic.php?f=81&t=8949
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Top
santosbs
Znuny newbie
Posts: 2
Joined: 24 Nov 2016, 16:52
Znuny Version: 5.0.14
Real Name: Bruno Santos

Admin Group INVALID

Post by santosbs »

Hi Guys

Im using Redhat 6 and by mistake I put the Admin Group Invalid. And Lost Access to the Admin menu.

My Database is mariadb .

How can put the Admin Group Valid again .

Thanks in Advanced
Top
Locked

Return to “Help”