how to change working hours.
Moderator: crythias
how to change working hours.
At the moment, you can only use a clock hour based. Is there any way I could set it up to be half an hour based or something? My company works from 8:30 to 12:30 and from 2:30 to 6:30. With the current working hours it could only be set up to 8 - 12 and 2 - 6 wich is going to be a problem with the sla and the escalation times. Thank you.
OTRS: 3.08
OS: Ubuntu
Apache2/MySQL 5
OS: Ubuntu
Apache2/MySQL 5
Re: how to change working hours.
no, OTRS only allows full hours
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Re: how to change working hours.
not even by modifying the code? could you tell me wich files decide if it's 1 hour or half so I can take a look and see if I can change them?
OTRS: 3.08
OS: Ubuntu
Apache2/MySQL 5
OS: Ubuntu
Apache2/MySQL 5
Re: how to change working hours.
Is there a solution how to workaround this hour/half hour issue?
Re: how to change working hours.
This seems to be rather an annoying short coming with OTRS does anyone know if this is even on the roadmap to be fixed.
Re: how to change working hours.
Hi everybody,
I've actually the same question, is someone has some tips to modify the code in order to have half hour in calendar working hours ?
Thanks in advance for your help,
Regards,
I've actually the same question, is someone has some tips to modify the code in order to have half hour in calendar working hours ?
Thanks in advance for your help,
Regards,
Re: how to change working hours.
actually there is no plan to change it. If you wan't to change it you can submit your code via github pull request
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: how to change working hours.
Sure if I find the way to modify the code I will do it.
I just wonder if someone can give me the sources files involved in order to modify them.
Regards,
I just wonder if someone can give me the sources files involved in order to modify them.
Regards,
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Re: how to change working hours.
This is in Kernel/System/Time.pm
sub WorkingTime
however, it appears that you might be able to modify Kernel/Config/Files/Framework.xml
ConfigItem Name="TimeWorkingHours"
to include <Hour>8.5</Hour>, etc.
Maybe? I haven't tested the entries yet.
sub WorkingTime
however, it appears that you might be able to modify Kernel/Config/Files/Framework.xml
ConfigItem Name="TimeWorkingHours"
to include <Hour>8.5</Hour>, etc.
Maybe? I haven't tested the entries yet.
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Re: how to change working hours.
Thanks a lot ! I will try that way .
Bye
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Re: how to change working hours.
Did you find any solution to your initial problem?
I doubt that an Hour entry like 8,5 does work.
In Kernel/System/Time.pm the sub WorkingTime just iterates through all hours of a day and checks if an an hours value matches that number. It only counts full hours.
We have the same Problem at our company as we have service time like 8:30.
I planned to write a alternative WorkingTime sub for some time but I have not found the time yet to learn all the tricks of creating a new otrs module.
I plan to rather define WorkingTimeRanges than WorkingHours.
I doubt that an Hour entry like 8,5 does work.
In Kernel/System/Time.pm the sub WorkingTime just iterates through all hours of a day and checks if an an hours value matches that number. It only counts full hours.
We have the same Problem at our company as we have service time like 8:30.
I planned to write a alternative WorkingTime sub for some time but I have not found the time yet to learn all the tricks of creating a new otrs module.
I plan to rather define WorkingTimeRanges than WorkingHours.
production: OTRS 5.0.X | OTRS:ITSM 5.0.X | AWS-RDS MariaDB 10.1.X | CentOS 7
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Gibt es im Raum Frankfurt/Darmstadt OTRS/ITSM-Benutzer, die an einem Erfahrungsaustausch interessiert sind? Dann meldet euch um mit Gleichgesinnten über OTRS in der Praxis und den ganzen Rest zu reden.