freetext change

[s_loubna]

Hi,
I want to add some field for change,so I used ITSMChange::freetext but I don't now how I can define the type of freetext,
example I want to add freetext that contain value from general_catalog,
Can you help me,thank you

[jojo]

it is not possible to use general catalog values in Change Freetext fields

[s_loubna]

ok,but can I define how I want the freetext appears in web form,
example instead of textfield I need checkbox
thank you

[jojo]

only Textline and Dropdown (values set via sysconfig) are possible in Change and in Workorder

[s_loubna]

is there a way to define checkbox via code?
thank you

[jojo]

if you can develop nearly eveything if you can code.

[s_loubna]

how can I control the size of textline in web form?
thank you for your all answers

[jojo]

only via HTML coding

[s_loubna]

I have some other questions about ITSMChange management
I want to know if possible to make states of workorder depends on states of change and the reverse
for example : when a change is canceled the workorder is automatically canceled,
thank you again
Best regards,

[jojo]

thats how it works. Please read the ITSM manual

[s_loubna]

you mean the section of conditions, I already tried with and it works,
but I need to have the same conditions for all changes if it is possible?
Best regards,

[StefanoBoccanera]

you mean the section of conditions, I already tried with and it works,
but I need to have the same conditions for all changes if it is possible?
Best regards,

If you want use the same condition's schema for all Change, avoiding to set condition every time a change is created, the better method is using template.

Build a template or several templates for each Change's type (if needed ) from a change where you set the condition, then evry time you create a change from a template the conditions will be there.

[jj99]

only Textline and Dropdown (values set via sysconfig) are possible in Change and in Workorder

Hi Jojo can you tell me how can i configure Textline in sysconfig for changes or workorders as i can only see Dropdown options not textline . Actually I want to add text box like Description and Justification

thanks
JJ