Adjust Existing Ticket

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Protheus
Znuny newbie
Posts: 8
Joined: 31 May 2012, 11:57
Znuny Version: 3.1.5

Adjust Existing Ticket

Post by Protheus »

When you create a phone ticket, save it and you need to adjust certain fields - how do you do that ?

Browsed the forum but not able to find it on my search words
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jojo
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Joined: 26 Jan 2007, 14:50
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Re: Adjust Existing Ticket

Post by jojo »

you can not change article content
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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Protheus
Znuny newbie
Posts: 8
Joined: 31 May 2012, 11:57
Znuny Version: 3.1.5

Re: Adjust Existing Ticket

Post by Protheus »

well that is a bummer - I forgot to add in a subject - well subject ony had B in it and saved it to fast
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jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
Contact jojo

Re: Adjust Existing Ticket

Post by jojo »

you can change the ticket title vie Free Fields in the Ticket Zoom
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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Protheus
Znuny newbie
Posts: 8
Joined: 31 May 2012, 11:57
Znuny Version: 3.1.5

Re: Adjust Existing Ticket

Post by Protheus »

Shame - well it has to do for now
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