Mail not sent to customers registered by an Agent

[A05437]

When users are allowed to register via frontend (Browser) mails are sent to users informing them of their initial password.
But when I prevent customers from creating account “CustomerPanelCreateAccount = No” via frontend because I choose to do it myself from Admin Panel. No mail is sent to user/customers informing them of their initial password.
I logged in as an Agent.

CustomerReg.PNG

1.) Then clicked on Customers tab.
2.) Add Customer
3.) I filled in the customer first and last name
4.) Username
5.) Email and CustomerID
6.) The field “Valid” was set to valid as well

After I submit the entries, no mail was sent to customer.
Can someone please help? It could as well be bug in 3.1?

Any assistance will be well appreciated.

Best regards,

A05437

[jojo]

works as designed.

Customers can request a password via "lost password link"

[A05437]

Thanks for your reply. But that does not help a user who never knew he has been registered and what his/her username is.

I would expect that when an Agent registers a User/Customer that a mail is subsequently sent to user informing them that they have been registered.

The question is: What really triggers a mail to a User if they register themselves? Is the notification workflow different if the registration is done by an Agent?

Thanks and best regards,

A05437

[jojo]

the gent then should send out an email (email ticket) with the credentials.

[A05437]

Thanks for your assistance.

I never thought the dumbest man on earth wouldn't have considered that option

My appreciation so far.

Best regards,

Paul

[crythias]

Also, I've added this to the default reply after new ticket: (AutoResponse)

Code: Select all

You can track your ticket here:
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerTicketZoom&TicketID=<OTRS_TICKET_TicketID>

Login: <OTRS_CUSTOMER_DATA_UserLogin>
Forgot your password? <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl#Reset

[A05437]

Thanks a lot Crythias!

The issue is: When Admins chooses to prevent Customer from registering themselve because of whatever reasons [e.g. security] but the registration should trigger a mail immidiately to customers informing them of their password, after the registration occurs.

Customers registering themselves gets mail sent to them immidiately but not when the Admin de-activates self-registration and does it from administration interface.

My question is: Are there any automated alternatives or a parameter that requires changing?

[crythias]

well, the thing is, there's nothing really to see until a ticket is created, so (IMO) ignorance is bliss.. Unless you're really creating users manually and having them create the ticket through the web interface, in which case, your point is made. Although, if you're looking to prevent automated signups...

[A05437]

I do create users manually and do expects them to create ticket via web interface. I guess I'll consider "Captcha" as an alternative.

Thanks a lot for your assistance.

[crythias]

Another thought is that the first ticket is a "sample ticket" for the user upon creation... So, it'd be like: Create user, create ticket telling them that they have an account and here are the credentials ... but to do that as an event, well, it doesn't.
See: Kernel/System/CustomerUser.pm (sub CustomerUserAdd)