in otrs 2.4.7 i am using ACL Properties, which is as follows-
Code: Select all
# ---------------------------------------------------- #
$Self->{TicketAcl}->{"ACL-Name-1"} = {
# match properties
Properties => {
#current ticket match properties
Ticket => {
Queue => ['MySpace'],
}
},
#return possible options(white list)
Possible => {
Ticket => {
TicketFreeKey1 => ['Sub Issue Category'],
TicketFreeText1 => ['Program error', 'server error'],
},
},
};
regards,
dileep kumar singh