Is it possible to share Search Template ?

[RegisK]

Hello,

I am using OTRS 3.0.11 and wish to know if it is possible to share Search Templates between agents ?

Thanks in adavance,
Regis

[Wolfgangf]

AFAIK: no

[richardf]

hi RegisF

you can try to modify the searchprofile.pm file this way where there is the SELECT SQL command (at 2 levels) :

SELECT profile_name FROM search_profile WHERE LOWER(login) = LOWER('$Login')
--> SELECT profile_name FROM search_profile WHERE (LOWER(login) = LOWER('$Login') OR LOWER(login) LIKE LOWER('%NewTemplateUser') )

It needs a dedicated NEwTemplateUser which will be used for this purpose.
unfortunnately it does not allow Shared templates by group or rights, but it allows to share templates among ALL users.

I've just adapted & simplified a previous post from BLANG ("Creating search template for all agents") found on the forum.

Hope this helps

richard

[richardf]

hello

just a quick feedback after a week of usage :
we had to remove the modification since the sortby feature in the Search view (after using a search profile / template) was returning false results.

So yes : the mod is working and allows shared Search Template
But Becarful : it has some side effects on the results returned by the agent template.

Sorry for the bad news.

richard