Cannot make Service mandatory

[amolina]

Hello there,

I am following the FAQ http://faq.otrs.org/otrs/public.pl?Acti ... ItemID=380 to make Service mandatory when closing a ticket.

I have created a new theme directory, copied AgentTicketActionCommon.dtl there and modified it according to the instructions in the FAQ. I have also made sure that the new theme is active in "Framework -> Core::Web" FrontEnd::Themes (in fact, it is the only one valid) and have made it the default theme.

Whatever I try, the changes are not taken into account, I still cannot make the Service mandatory. How can I check / debug this? Any suggestion regarding the isse?

I am using OTRS 3.1.5 at the momento.

Thanks.

[crythias]

Does the interface appear to look like the field is mandatory? (asterisk/bold?) If not, you may have to check your *personal* theme.

[amolina]

My personal theme is the new one just defined. The field does not appear to be mandatory at all and in fact it is not mandatory---I have checked closing some tickets leaving the service blank.

[crythias]

Make a field mandatory and see how css is applied to it. Then hard code your Service appropriately instead of dynamically (use html instead of template code).

[amolina]

Thanks, I will try this.