Change Default Postmaster Queue (Solved!)

[kbuchanan]

I have tried changing the default postmaster queue - but it will NOT accept! I have tried modifying the queue in the Sysconfig, and in the config.pm.

C:\>"e:/PROGRA~1/OTRS/StrawberryPerl/perl/bin/perl.exe" e:/PROGRA~1/OTRS/OTRS/bin/otrs.GetConfig.pl | find /i "PostmasterDefaultQueue"
PostmasterDefaultQueue:Raw

I tried setting it back to "Raw", but it keeps directing all email to "Postmaster". I have tried making the Postmaster Queue invalid - that doesn't help either. Here is a snapshot of the "Ticket Information"...ok, so it shows just what I explained!!

State: new
Locked: unlock
Priority: 3 Normal
Queue: Postmaster

I have checked everythign I can think of...any suggestions??

[kbuchanan]

I found my problem!

I was using Email Addresses to direct the queue. For those that run into the same problem, look under Admin / Email settings / Email Addresses. You can create OTRS system email addresses - and it will direct the queue location.

Using Email addresses will OVERRIDE the default PostmasterDefaultQueue setting.