Disable Escalation notification to end customers
Moderator: crythias
Disable Escalation notification to end customers
Hello, is there a way to disable the escalation notifications to the end customer? Currently our agents get the notifications but the end customer get them as well. Thanks for any help offered.
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Disable Escalation notification to end customers
Customer preferences?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Re: Disable Escalation notification to end customers
Customers can not get escalaton notifications. So you are mixing up things.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Disable Escalation notification to end customers
Hello, you are right. I was testing and I had the same email for an agent and customer...my mistake. Thanks for pointing this out.